Self-Service Ticket Kiosks Removed from Universal Orlando

Universal Orlando has removed self-service ticket kiosks from the resort, directing guests to use the Universal Orlando app or visit staffed ticket windows instead. The change reflects a broader push toward mobile-first guest experiences across the resort.

The removal aligns with Universal's ongoing digital transformation, which includes mobile food ordering, virtual queue systems, and the Universal Play app integration throughout Epic Universe.

Some guests have expressed frustration at the change, particularly international visitors and those less comfortable with smartphone-based transactions. Universal has increased staffing at ticket windows to accommodate the transition.